REFUNDS & RETURNS
Our goal is happy customers and we strive to ensure satisfaction. The majority of our customers reside in the United States but we do provide purchase and delivery options to certain non U.S. domiciles. For non U.S. customers, please carefully review INTERNATIONAL PURCHASES / DELIVERIES information below.
We currently offer international shipping via DHL. Additional duties and taxes may occur depending on the region in which you live. We are not responsible for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.
Import fees vary by country. To get an estimate of expected fees, please contact your local DHL representative.
For customers in the United States, our "return for any reason" policy extends for 30 days. But if more than 30 days have gone by since delivery of your purchase, we cannot offer a return / refund. To be eligible for a return / refund, your item must be unused, in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase (such as your order number). Shipping charges are non-refundable and customers seeking a return / refund are responsible for any return shipping charges.
In the event of damaged goods delivered (or left on your premises per shipping agent), our policy is to replace all damaged goods at no additional cost to customer. Please note, our product usually ships in two separate boxes so we will need to verify which box(es) have been damaged and to what extent. We may also request that you return the damaged good(s) at no additional cost to you. In any instance of damaged goods delivered to you, we require clear pictures of damage and that you share those pictures with us as soon as possible so we can confer with the shipping agent. In the event of delivered but stolen merchandise, we will confirm delivery with the shipping agent but cannot be held responsible in the event of any theft pursuant to delivery.
Notifications of Returns or Damage (if applicable) should be emailed and confirmed in advance of any return to FastTrackTennis@outlook.com with "Return" or "Damaged Goods" in the subject line (please include pictures of damaged goods in email along with your contact information). Once we have received your email, we will acknowledge receipt via return email and provide shipping instructions, or we will follow up for additional information.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and alert you to next steps. If approved, refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted. If you have done this and you still have not received your refund yet, please contact us at fasttracktennis.com.
Once your return / refund or damaged good has been confirmed, you will most likely be instructed to ship your return to:
Fast Track Vision LLC
1324 Asylum Avenue
Hartford, CT 06105 USA
In a case of damaged goods, it is expected that the customer will incur no additional product and/or shipping charges. Depending on where you live, shipping times may vary.
INTERNATIONAL PURCHASES / DELIVERIES: All purchases are final sales and refunds cannot be processed, except in the case of damaged goods where it is clear that the shipper has mishandled the package. In the event of damaged goods, please take pictures and contact us via email at FastTrackTennis@outlook.com for resolution.